| This Online Store is owned and operated by:
PO Box 769
Ph. 800-438-7671 Monday to Friday 8.00AM to 4.30PM(PST) except statutory holidays. pilates@sissel-online.com We at Pilates-Exercise-Equipment-Online make every effort to ensure our customers satisfaction with our products. If you are unsatisfied for any reason within the first 30 days after our invoice date, please refer to the return policy below. Of course not all products come under this guarantee. These are our extensive range of Videos, which have been opened. We are sure you can appreciate the reason for this exclusion. Not all situations are covered under the above policy. Should you have any questions, please do not hesitate to contact us.
We offer a variety of shipping options and will ship according to your choice. The rates and delivery times will vary depending upon the option you choose (for example UPS Ground takes approximately 5 to 14 business days, depending on your shipping location). For international orders the shipping will not automatically be calculated. Please call our Customer Service at 800-438-7671 for the actual shipping charges. All orders placed should be shipped within two business days. Please note that orders $200.00 and above may require address verification, a signature and may be confirmed by a sales representative via telephone. In the unlikely event we are temporarily out of stock or unable to ship for any reason, we will ship as soon as we are able and process your payment at that time. All goods are shipped f.o.b. our warehouse in Sumas, WA. All COD shipments will bear an additional per box handling charge. In the event that the package you receive appears damaged, please note any damage on the waybill when accepting the package. Please open immediately and inspect the goods for hidden damage. In the unlikely event of damage due to shipping, please contact us immediately. All shipment will be deemed to be delivered in good order after 2 days of actual receipt of the goods.
WE BELIEVE IN FAIR AND OPEN WAYS OF DOING BUSINESS AND TRUST THAT YOU WILL FIND THESE POLICIES FAIR TO BOTH YOU AND US For all returns the following is required: 1. Contact our Customer Service department to obtain a Return-Goods-Authorization Number. 2. Ensure that this RGA number is visibly displayed on the packaging and noted in the letter which must accompany your return. 3. The goods being returned must be received by us within 14 days of issuance of the RGA number. 4. All returns must be made shipment prepaid, no credit for shipping will be issued 5.
Not all situations are covered under the above policy. Should you have any questions, please do not hesitate to contact us. All private label, personalized & custom made products may not be returned for a credit or refund, except for manufacturing defects during the warranty period.
After the satisfaction guarantee period, each product has its own manufacturer’s warranty. Please refer to the description of this product for the applicable warranty. In all warranty claims, we reserve the right to exchange, repair the goods or credit the customer in our sole discretion, excluding any shipping and handling charges. We make no warranty, representation, guarantee or condition respecting any new product, whether express or implied, statutory or otherwise including without limitation, warranties of merchantability or fitness for purpose and any such warranty, representation, guarantee or condition is excluded. Our sole responsibility for warranty claims is limited to return and refund as stated above and in our returns policy.
In no event will we be liable to customer for any special, direct, indirect, consequential, incidental, exemplary or punitive damages, losses, injury, cost or expenses of any nature related to any product or the use thereof. Total liability for any claims, whether in contract, tort, warranty or otherwise shall be limited to the price of such product.
We will accept cancellation of your order, provided we have not shipped the goods. Once the goods are shipped, no cancellation will be accepted, but you may return the goods, under our satisfaction guarantee. In all such cases you are responsible for the cost of shipping.
All pictures used on this website are the property of Pilates-Exercise-Equipment-Online and protected under the copyright law. Any copying or other use of the material used on this website require a written permission of Pilates-Exercise-Equipment-Online.
Prices and availability of product is subject to change without notice. Pilates-Exercise-Equipment-Online will not be liable for any damages arising out of or in connection with the use of this site or products. |